Refund policy
RETURNS AND EXCHANGES ARE VAILD TIL 15 JAN 2024
- Please email info@frangipani-style.com if you have any questions.
- Post your returned item to:
- It is a very good idea to send by recorded delivery!
Return £££
If you'd like a refund, same goes for the process above. Please let us know why you would like to return the item, feedback is always appreciated!
Upon receipt, we'll refund you the full price. It can take a few days but please get in touch if you think it's taking too long.
Return Exceptions
If you've worn your shirt to a party, spilled red wine on it or used it as a beach towel then we'd prefer it if you didn't return it as it's just awkward for both of us.
Please bear in mind that our shirts come alive in the sun. Colours pop out and the prints shimmer. So if your shirt doesn’t look like it does in our photoshoot, slap it on and get outdoors!
Exchanges
If you'd like to exchange any items - that's no problem, just let us know what you'd like to change it for and we'll do this with pleasure.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at info@frangipani-style.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to Covid we are not accepting any returns or exchanges of our Frandanas.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.