Returns and Exchanges

Returns, Refunds and Exchanges Policy

How To Return An Item

Please send us any shirts you'd like to return or exchange by post - ideally recorded delivery.  It’s fine to return whenever suits you.

1. Please email benny@frangipani-style.com if you have any questions.
2. Post your returned item to:

Frangipani Style Ltd

c/o Westex, 7 St Andrews Way
Bromley-by-Bow
London E3 3PA

3. Include in your package your name, address and what you'd like us to do.

Return £££

If you'd like a refund, we'll refund you the full price + your original P&P cost of £4.50.

Return Exceptions
If you've worn your shirt to a party, spilled red wine on it or used it as a beach towel then we'd prefer it if you didn't return it .

Exchanges
If you'd like to exchange any items - that's no problem, just let us know what you'd like to change it for and we'll do this with pleasure.

 

 

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card,Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded. We don't take Diners Club or Amex.

 

 

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We post by 1st class recorded delivery. If you need your shirt in a hurry then let us know and we'll work out a way to get it to you quicker.


Order Tracking
If you would like your tracking number just let us know.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents. We use them only to track this information.