FRANGIPANI RETURNS, REFUNDS AND EXCHANGE POLICY

 

 

We hope you like your purchase but if not, for any reason you would like an exchange or refund then that’s no problem at all (if you haven’t worn it down the pub…)

Please return Full price items within 30 days of purchase for a refund or an exchange.

Please return Sale items please return within 14 days of purchase for a refund or an exchange.

  


TO INITIATE A RETURN OR AN EXCHANGE FROM THE UK, PLEASE USE OUR RETURNS PORTAL BY CLICKING HERE 


 

Return Exceptions

If you've worn your shirt to a party, spilled red wine on it or used it as a beach towel then we'd prefer it if you didn't return it as it's just awkward for both of us. 

Please bear in mind that a lot of factors affect the colour of a shirt seen online.

These factors include: screen resolution, whether the shirt was photographed in sunshine or shade and more.  If you feel that the colour of the shirt does not match that seen on your screen, please get in touch with us to discuss this.

 

To receive a full refund, all returned items must be in their original, unworn, unwashed condition, in the original packaging including all tags.

 

We offer free returns for exchange or credit. We do not offer free returns for a refund. If your order is incorrect or faulty, please email post@frangipani-style.com and we will resolve this as soon as possible.

 

Returns may take up to 5 working days to process once the items have been received.

Should you wish to exchange an item that’s no problem we’ll do this with pleasure and no postage cost, or you can receive Store Credit instead of a refund to spend within 6 months.

 

Please email post@frangipani-style.com if you have any questions, or if you would like to make an International Return.

 

 Payment Policy

 

Accepted Methods of Payment
Credit Card (Visa, MasterCard, Discover, Union pay, American Express, Diners Club), PayPal Google Pay, Shop Pay, Apple Pay

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

 

Shipping Policy

Turnaround
Orders placed before 1pm are sent out by DPD Express shipping.

 

Order Tracking
This should be emailed to you when your order is shipped out.  

Shipping Rates
The rate charged for the shipping is dependent on destination and price will be shown at check out.

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your: Billing Address Shipping Address Email Address Credit Card Information In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

 

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

 

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents. We use them only to track this information.